Novuss Home Contacts and Support
Novuss Home Contacts & Support
Updated: Jan 1st 2024
Novuss Home Support Contacts
Support - [email protected]
Use the live chat from 8 am to 8 pm PST in the Novuss Home Rep Hub or email us for any support you need.
Marketing Partners Support - [email protected] - If you are a marketing partner in need of support please email us at the email above to get the fastest response times.
Project Management - [email protected] - Contact the project management team to see what stage your projects are in or to request a pipeline review. Automated updates are sent, but we want to provide additional support to those who need it.
Change Orders - [email protected] - Need a change order on any of your projects? Email our operations team to process any change order or to get additional support making any change orders you may need to make.
Commissions - [email protected] - Have questions on your commissions? Use the Novuss Home commissions calculator or contact our commissions team to get the answers to any questions you have.
(CLICK HERE FOR THE COMMISSIONS CALCULATOR)
Onboarding - [email protected] - Missing any portals? Make sure you fill out the portal request form. If you have any questions, please get in touch with our onboarding team using the email above. Onboard new reps using the Builder Pay form.
(CLICK HERE FOR THE PORTAL REQUEST FORM)
(CLICK HERE FOR THE BUILDER PAY FORM)
State Licensing - [email protected] - Need to update your HIS License? Email our licensing department to update any information.
Training Department - [email protected] - Have questions or suggestions for the training department.
Escalations - [email protected] - Have an issue that needs immediate attention? Contact your manager and if your manager cannot come up with a resolution the escalations team is here to help.
Solar Sales Support Contacts
Proposal Requests - [email protected] - Need any changes to your proposals made by our design teams? Email us and we will take care of it right away.
(CLICK HERE TO SUBMIT A SOLAR PROPOSAL REQUEST)
Roofing Sales Support Contacts
Roofing - [email protected] - If you have any roofing questions contact your manager, use the rep hub live chat, or email our roofing team.
